Delete Your Account

Koor — Personal Budget Tracker

1. Before You Delete

If you delete your Koor account, you will permanently lose access to:

Your saved transaction history (income, expenses, transfers)
Your budget goals and category limits
Your bill reminders and upcoming payments
Your achievement streaks and progress
Your savings challenges and reports

This action cannot be undone. If you change your mind later, you will need to start over with a new account.

2. How to Delete Your Account

Send a deletion request to our support team using your registered phone number:

Open your email app and compose a new message to koorapp252@gmail.com
Use the subject: "Delete My Koor Account"
In the body, include your registered phone number (e.g., +252 6X XXXXXXX)
Send the email — we will reply within 48 hours to confirm
Your account will be permanently deleted within 30 days of confirmation

You can use this template:

Subject: Delete My Koor Account

Hello Koor team,

I would like to permanently delete my Koor account and all associated data.

Registered phone number: +252 ___________
Registered name: ___________

Thank you.

3. What Data Is Deleted

Data Type	Status	Timeline
Name	Deleted	Within 30 days
Phone number	Deleted	Within 30 days
PIN (hashed)	Deleted	Within 30 days
Authentication tokens	Deleted	Immediately
Transactions, budgets, bills (on device)	Deleted	When you uninstall the app

4. What Data Is Kept

For legal compliance and fraud prevention, we may retain limited data:

Data Type	Status	Retention Period
Anonymized server logs	Kept	Up to 90 days
Deletion confirmation record	Kept	Up to 1 year

These records contain no personally identifiable information after deletion. Phone numbers, names, and PINs are fully removed.

5. Quick Local Data Deletion

If you only want to clear data on your device without deleting your account, you can:

Open Android Settings → Apps → Koor → Storage → Clear data
Or simply uninstall the app from your device

This removes all transactions, budgets, and local data instantly. Your server account (name, phone, PIN) remains active and you can log back in anytime.

6. Send Deletion Request

Click here to send a deletion request

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